Return Policy

Thank you for shopping at Zippydeal operated by Siddhi Vinayak Enterprises. Our team facilitates processing correct Goods and Services as per order and strives to service the Goods in right conditions/ without any damage every time a consumer places an order. We also strongly recommend that Goods are checked at the time of delivery. If, for any reason, You are not completely satisfied with a purchase We invite you to review following terms of our policy applicable in case of returns and refunds relating to Goods that You purchased with Us.

Interpretation and Definitions

Interpretation:

The words of which the initial letter is in CAPITALS have meanings defined hereinbelow:

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions:

For the purposes of this Return and Refund Policy:

• You means the individual accessing or using the Utility, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Siddhi Vinayak Enterprises

• Utility refers to the Website

• Website refers to Zippydeal, accessible through www.zippydeal.in

• Goods refer to the items offered for sale on the Utility

• Services refer to the services offered on chargeable basis on the Utility

• Orders mean a request by You to purchase Goods from Us

Initiation of Return and Refund Process

You shall be required to raise the Return/ Refund request with a valid reason for doing so written in clear language with Our Customer Care team on email ID support@zdipl.com within 7 days of receipt of Goods by You or a Third Party appointed by You, who is not the courier. Within 72 hours of receiving above request for Return/ Refund it shall be validated for authenticity by Our customer care team. If found genuine and confirmation is received from supplier concerned regarding the related Goods, Return and Refund process shall be initiated by Us. We shall inform You of acceptance of Your claim after which You may send the Goods by reverse Courier packed in original Manufacturer’s packaging to Our postal address mentioned below.

Return and Refund requests received after 7 days of delivery will not be entertained by Us .

Refund will be completed within 21 days from date of receipt of Goods by Us through reverse courier (in case replacement is not opted by You).

In the event of frivolous and unjustified complaints regarding the quality and content of the products, We reserve the right to pursue necessary legal actions against You and You will be solely liable for all costs incurred by Us in this regard.

We will use the same means for Refund of payment as you used for placing the order, like Debit/ Credit Card, Wallets etc. and You will not incur any fees for such Refund. Order placed through COD (cash on delivery) will be refunded through fund transfer to Your bank account.

Conditions for Returns

'Return' means an action of giving back the Goods ordered with Us by You. In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days

• The Goods are in the original manufacturer’s packaging alongwith original price tags, labels, bar-code and invoice

• Goods delivered are past its expiry date except perishable goods

• Goods delivered were damaged in transit (do not to accept any product which has a tampered seal)

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized

• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over

• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery

• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items

• Goods wrongly ordered doesn’t normally qualify for Return, but may be examined on merits on case-to-case basis by Us

• Goods for which any change in specifications are requested after shipping of goods shall not qualify for Return/ Refund

• Batch number mentioned/ pasted on Goods being returned does not match the batch no. as mentioned on the invoice, wherever Batch no. is applicable

• Used Goods do not qualify for Return, only those goods which are in fresh condition can be returned

• Certain categories of Goods marked as ‘non- returnable’ on product page/ packaging such as Food items, Health Drinks, Perishable Goods etc., will not qualify for Return

Note 1. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions.

Note 2 .We shall try to replace returned Goods wherever possible, however We cannot promise a replacement in all such cases as it will depend on the availability of the particular Goods with Our suppliers. In case of non-availability of such Goods we will offer a refund.

Returning Goods

Costs of returning the Goods to Us shall be reimbursed to You. You may send the Goods to Our following address:

SIDDHI VINAYAK ENTERPRISES, 4-A-1,MAHI SAROVER NAGAR,DAILAB ROAD, BANSWARA - 327001 (RAJASTHAN) INDIA

We shall not be held responsible for Goods damaged or lost in reverse courier shipments. Therefore, We recommend an insured and trackable courier

service. We shall not be able to issue Refund till we actually receive the Goods at our Address or POD (Proof of Delivery) for the returned Goods is furnished to us by You.

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Contact us

If you have any questions about our Return and Refund Policy, please contact us:

By email: support@zdipl.com